VGig is currently at a beta-testing stage. We are working with a small selected group of sellers, to work out the kinks in our newly-developed system.

Once we are ready, we will contact you and works with you to list your products/services.

VGig is currently at a beta-testing stage. We are working with a small selected group of sellers, to work out the kinks in our newly-developed system.

Once we are ready, we will provide more details on the following:

1. When will I receive my sales proceeds into my bank account?
2. What other costs will I need to pay?
3. Change of bank account details

There are 2 options for sellers : customers self-collect or delivery to door steps.

Self-Collection

1. Indicate in your Product Description that you are offering Self-Collection only, and the period of time available for Self-Collection.
2. To avoid making a wasted trip in an event of unforeseen circumstances from you, customers may contact you to arrange up-front.

Delivery

1. You may look for your own delivery logistic or search for a deliveryman in our VGig platform.
2. All transactions shall be between you & the deliveryman. VGig takes no responsibility in event of mis-delivery or damaged products.

We place great emphasis on food hygiene and safety for our sellers and our buyers.

If you are selling your food & beverages on VGig, please adhere to the food safety guidelines under the Home-based Small-Scale Business Scheme provided by HDB and URA.

There are two methods of payments:

1. Debit or credit cards (Visa & Mastercard only). Kindly take note this will incur a 3.5% payment processing fee that is paid to our payment gateway, not VGig.
2. PayNow. Kindly take note this will incur a payment processing fee on & after 01 July 2022, subject to change.

To check the your Order status, login and go to My Orders and look for your order. Here are the respective status:

• Order Confirmed : The order is confirmed.
• Order Cancelled : The seller has cancelled the order and you will receive a full refund.
• Order Completed : Items have been delivered and the order is completed.

A refund can only be accommodated for any of the following conditions:

1. If the product you ordered is not produced yet.
2. If the service you ordered is not provided yet.
3. The product seller allows it.

It will not be a full refund as we will charge an administrative fee of 8% for the cancelled order.

You may use the Chat function to ask the product seller or service provider.

Kindly take note that he/she may take some time to reply to your questions.

This will be subjected to the availability of the service provider, thus you may indicate in the Chat function if you requires the service on a specific date or you are willing to pay a premium for an expedited service.

Once both of you reaches an agreement, you can then click the “Accept” button to initiate a transaction before we will inform the service provider.